- You have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000. This means that if during the relevant period you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these Regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.
- The cancellation right does not, however, apply in the case of any custom-made “Bibee Bespoke” Products.
- Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. You have a period of 30 (thirty) days in which you may cancel a Contract, starting from the day after the day you receive the Products. This cancellation period in respect of any Products that are advertised on our site as “sale” items is 7 (seven) days.
- If you wish to cancel the Contract before you have received the Product please contact us to inform us of this either by email to [email protected] or call us on +44 (0)20 8289 7806. Please note, if we have already sent the product to you before we receive notice of your cancelation, the terms of 7.5 will apply.
- If you have received the Product and wish to cancel the Contract please complete the form enclosed with the Product and return both to us by recorded post to Bibee Dresses, Tudor Oak, Southill Road, Chislehurst, BR7 5EE
- You will receive a full refund of the price you paid for the Products excluding any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation as described in clause 7.5. If you returned the Products to us because they were faulty or mis-described, clause 7.7 shall apply.
- If you have returned the Products to us under this clause 7 because they are faulty or mis-described, we will post a replacement item of the same value (or less) to you, or refund the price of the defective Product in full. If the item is exchanged for a lower priced item, the difference in value of the two items (if any) will also be refunded to you.
- We will refund you on the credit card or debit card you used to pay us.
- If you wish to return Products that are not faulty or defective:
- must return the Products to us as soon as reasonably practicable with all packaging, labels and tags still attached; and
- you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products until they are returned to us.
- Details of your legal right to cancel and an explanation of how to exercise this right are provided in the Dispatch Confirmation.
- As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 7 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.