TERMS AND CONDITIONS

This page together with our Privacy Policy sets out the legal terms and conditions Termson which we may sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms.

Please click on the button marked “I Accept” at the end of these Terms if you accept them before proceeding to the payment page. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We may amend these Terms from time to time in accordance with clause 6. Every time you wish to order Products from us, please check these Terms to ensure you understand the terms which will apply at that time.

1. Information about us

  1. Our website is operated by Nicola Norris trading as “Bibee Dresses” at:Bibee Dresses
    PO Box 66733
    London
    NW5 9FR
  2. To contact us, please see our Contact Us page or email us at [email protected]

2. Our Products

  1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
  2. Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, dimensions and measurements are estimates only and are subject to a reasonable tolerance.
  3. All Products shown on our site are subject to availability. We will inform you by e-mail as soon as reasonably possible if the Product you have ordered is not available in which case we will not process your order.

3. How we use your personal information

We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

4. Your rights

  1. We intend to rely upon these Terms and our Privacy Policy in relation to each Contract between you and us. Whilst we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variation of these Terms to be confirmed in writing.
  2. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

5. Placing an order

  1. For the steps you need to take to place an order on our site, please see our “Shop” icon. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to carefully read and check your order at each page of the order process. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.4. We will confirm our acceptance to you by sending you an e-mail to confirm the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation. If we are unable to supply you with a Product, for example because that Product is out of stock or because of an error in the price as referred to in clause 10.5, we will inform you of this by e-mail and will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as reasonably possible.

6. Our right to vary these terms

  1. We may revise these Terms from time to time, including to accommodate any:
    1. changes in how we accept payment from you; and
    2. changes in relevant laws and regulatory requirements.
  2. Each time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

7. Cancellations and refunds

  1. You have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000. This means that if during the relevant period you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these Regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.
  2. The cancellation right does not, however, apply in the case of any custom-made “Bibee Bespoke” Products.
  3. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. You have a period of 30 (thirty) days in which you may cancel a Contract, starting from the day after the day you receive the Products. This cancellation period in respect of any Products that are advertised on our site as “sale” items is 7 (seven) days.
  4. If you wish to cancel the Contract before you have received the Product please contact us to inform us of this either by email to [email protected] or call us on +44 (0) 20 8289 7806. Please note, if we have already sent the product to you before we receive notice of your cancelation, the terms of 7.5 will apply.
  5. If you have received the Product and wish to cancel the Contract please complete the form enclosed with the Product and return both to us by recorded post to Bibee Dresses, PO Box 66733, London, NW5 9FR.
  6. You will receive a full refund of the price you paid for the Products excluding any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation as described in clause 7.5. If you returned the Products to us because they were faulty or mis-described, clause 7.7 shall apply.
  7. If you have returned the Products to us under this clause 7 because they are faulty or mis-described, we will post a replacement item of the same value (or less) to you, or refund the price of the defective Product in full. If the item is exchanged for a lower priced item, the difference in value of the two items (if any) will also be refunded to you.
  8. We will refund you on the credit card or debit card you used to pay us.
  9. If you wish to return Products that are not faulty or defective:
    1. you must return the Products to us as soon as reasonably practicable with all packaging, labels and tags still attached; and
    2. you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products until they are returned to us.
  10. Details of your legal right to cancel and an explanation of how to exercise this right are provided in the Dispatch Confirmation.
  11. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 7 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

8. Delivery

  1. Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an “Event Outside Our Control”. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
  2. All Deliveries will be sent by Royal Mail, and will be subject to the delivery charges in clause 10.4, which you shall pay in addition to the price.
  3. Delivery will be completed when we deliver the Products to the address you gave us.
  4. The Products will be your responsibility from the completion of delivery.
  5. You will own the Products once we have received payment in full, including payment of all applicable delivery charges.

9. International delivery

  1. Bibee Dresses will arrange delivery anywhere in the world. Please e-mail [email protected] to discuss Delivery to countries outside the EU.
  2. Unless agreed otherwise, all deliveries to countries inside the EU will be sent by Royal Mail International.
  3. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

10. Price of products and delivery charges

  1. The prices of the Products will be as quoted on our site most of the time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 10.5.
  2. Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
  3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
  4. The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Charges table below which may be updated by us from time to time.delivery-shipping-graphic
  5. Our site contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you of this in writing.

11. How to pay

  1. You can only pay for Products using a debit card or credit card.
  2. Payment for the Products and all applicable delivery charges must be in advance. [We will not charge your debit card or credit card until we dispatch your order.]

12. Quality

  1. All Products have been made in the UK [using the finest materials].

13. Our responsibility

  1. If we fail to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
  2. If any Product is found be faulty we will only be liable for the cost of the Product regardless of the extent of the damage, and we will in no way be liable for any indirect or unpredictable expense arising as a result of the supply of faulty Product, subject to 13.4.
  3. We only supply the Products for domestic and private use. You agree not to use the Products for any business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  4. We do not in any way exclude or limit our liability for:
    1. death or personal injury caused by our negligence;
    2. fraud or fraudulent misrepresentation;
    3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
    4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
    5. defective products under the Consumer Protection Act 1987.

14. Events outside our control

  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an “Event Outside Our Control”, defined below in clause 14.2.
  2. An Event Outside Our Control means any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of public or private transport.
  3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
    1. we will contact you as soon as reasonably possible to notify you; and
    2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

15. Communications between us

  1. Any reference in these Terms to “in writing” will include e-mail.
  2. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

16. Other important terms

  1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.
  2. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  3. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
  4. Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction for all purposes in connection with these Terms and the Contract.